Your information, explained clearly
This notice explains what PowerHouse Exteriors collects through this website, why we use it, when we disclose it, and the choices available to you.
Effective and last updated: July 21, 2026
1. Scope
This Privacy Notice applies to the PowerHouse Exteriors website, its Roof Report, bid-review tools, service-request forms, account features, and related online communications (collectively, the “Services”). It does not replace the privacy terms of a separate written construction agreement or a third-party website linked from our Services.
“PowerHouse,” “we,” “us,” and “our” mean PowerHouse Exteriors. “You” means a visitor or person using the Services.
2. Information we collect
Information you provide
Depending on how you use the Services, you may provide:
- Name, email address, telephone number, property address, and preferred contact method.
- Project information, including service requested, timing, roof or exterior condition, storm history, questionnaire answers, photos, and free-text messages.
- Account and verification information, including your email address, a hashed one-time verification code, session records, and related security events.
- Consent and communication records, including the choices presented to you, the choice you made, the form and policy version, date and time, and delivery or response status.
Bid-review and uploaded document information
If you use bid review, we collect the files you upload, their filenames and file types, extracted text, and information identified in the estimate, such as contractor name, project scope, product details, warranties, exclusions, and amounts. We may also collect the property address and contact information you add to that review.
Please remove information that is not needed for the review, especially Social Security numbers, payment-card or bank details, dates of birth, medical information, passwords, and access credentials.
Information collected automatically
Our servers and necessary website tools may collect IP address, timestamps, requested pages, referring site, general device category, browser family, error and security records, and interactions needed to keep a request connected to your session. We remove query strings from stored referrer information.
If you allow optional analytics, we collect limited page and form events, such as page views, form starts, step completion, errors, and successful submissions. If configured, masked session replay may record how pages function. Form inputs and displayed text are masked; network request bodies and headers are not recorded. We also honor supported Do Not Track signals for optional analytics.
If you allow advertising measurement, we may collect campaign parameters and advertising click identifiers, such as Google or Microsoft click IDs, to understand which advertisements led to a visit or request. Advertising personalization remains disabled through our implementation.
Property and other third-party information
To prepare a report or evaluate a property, we may obtain address coordinates, parcel and assessor records, permit information, aerial or satellite imagery, roof geometry, property characteristics, and weather or storm information from sources such as Google, Regrid, county or municipal systems, NOAA, and the National Weather Service. Public records may contain an owner name. We do not use a public-record owner name to prefill your contact identity.
4. How we use information
We use information for the following business and operational purposes:
- Provide, generate, secure, and deliver Roof Reports, bid reviews, and requested property services.
- Contact you, schedule an appointment, answer questions, and provide customer support.
- Evaluate properties, estimate project needs, and prepare proposals or service recommendations.
- Authenticate accounts, preserve progress, prevent fraud or abuse, and troubleshoot errors.
- Maintain transaction, consent, delivery, warranty, accounting, and compliance records.
- Improve site performance and usability when you allow optional analytics.
- Measure advertising performance when you allow advertising measurement.
- Comply with law, enforce our terms, and protect people, property, and the Services.
5. How we disclose information
We may disclose information only as reasonably necessary to:
- Our employees, crews, and contractors who need it to respond to or perform requested services.
- Vendors that provide hosting, databases, file storage, email delivery, customer-relationship management, scheduling, communications, security, and technical support.
- Mapping, property-data, imagery, permit, parcel, and weather providers when needed to locate or evaluate a property.
- PostHog for optional analytics and Google for optional advertising measurement, according to your choices.
- Government authorities, insurers, professional advisers, or other parties when reasonably necessary to comply with law, respond to lawful process, investigate misuse, or protect rights and safety.
- A successor or participant in a merger, financing, acquisition, reorganization, bankruptcy, or transfer of all or part of our business, subject to applicable law.
We do not sell personal information for money. Optional advertising measurement may be considered “sharing,” “targeted advertising,” or a similar regulated activity in some jurisdictions. You can reject or withdraw that choice using the controls on this page.
6. Reports, property pages, and access links
Some property pages are public and may be indexed by search engines. They may display a street address, publicly available property facts, and derived roof or weather information. We do not intentionally publish the contact email, telephone number, private questionnaire answers, or uploaded bid document you provide on those public property pages.
A report, bid review, or similar page may be accessible through a unique link. Anyone who obtains that link may be able to view the linked content. Treat it as confidential, do not post or forward it unnecessarily, and contact us promptly if you believe a link has been exposed. A hard-to-guess link is an access control, but it is not a guarantee of confidentiality.
7. Communications
When you request a report or service, we may use the contact information you provide to respond with operational emails, calls, or texts about that request. If you separately agree to marketing or roof monitoring, we may send messages within the scope of that choice. Agreeing to optional marketing or texts is not a condition of purchase.
Message frequency varies, and message and data rates may apply. Reply STOP to opt out of text messages and HELP for help. You may use an unsubscribe link in a marketing email. We may send a final confirmation of an opt-out and may still send non-marketing messages needed to complete a transaction, address safety or security, or comply with law.
8. Retention
We retain information only for as long as reasonably necessary for the purposes described here, including delivering requested services, preserving project and warranty history, operating and securing the Services, resolving disputes, and meeting accounting, insurance, and legal obligations. Retention varies by record type.
If you upload files for a bid review but do not submit the review, we delete the abandoned files from our active upload systems after 30 days of inactivity. When you submit a bid review, we may retain the submitted review, extracted information, communications, and related business records for as long as reasonably needed for the purposes above. Temporary upload copies may be removed sooner after secure transfer. Backup copies may remain for a limited period until overwritten through ordinary system processes.
9. Security
We use reasonable administrative, technical, and physical safeguards designed for the nature of the information we maintain. Measures include server-side credentials, signed account sessions, expiring and hashed verification codes, validation, rate limits, and restricted operational access. No internet service, storage system, or transmission method can be guaranteed completely secure.
If you believe information submitted through the Services has been compromised, call us promptly at 208.830.5823. PowerHouse Exteriors operates under Idaho contractor registration RCE-57218.
10. Your choices and privacy rights
You can use the Privacy Choices control above to allow or reject optional analytics and advertising measurement. You may also clear cookies or local storage through your browser, though doing so can sign you out or remove saved progress.
Depending on where you live and subject to exceptions, you may have the right to request access to, correction of, or deletion of personal information; receive a portable copy; opt out of regulated sale, sharing, or targeted advertising; withdraw consent; or appeal a denied request. We will not discriminate against you for exercising an applicable privacy right.
Submit a request through our contact form and write “Privacy Request” in the message, email hello@phexteriors.com, or call 208.830.5823. We may need to verify your identity and authority before acting. We may retain information when required or permitted by law and will explain any material limitation on a request. An authorized agent may submit a request where applicable, subject to verification of authority.
11. Children
The Services are intended for adults seeking property information or exterior services and are not directed to children under 13. We do not knowingly collect personal information from a child under 13. A parent or guardian who believes a child has submitted personal information should contact us so we can investigate and take appropriate action.
12. Changes and contact
We may update this notice as our Services or legal obligations change. The “last updated” date shows when the current version took effect. If a change materially affects how we use information already collected, we will provide additional notice or obtain consent when required by law.
Questions or requests may be submitted through our contact form, by emailing hello@phexteriors.com, or by calling 208.830.5823.